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  • Writer's pictureESET Expert

ESET Partner achieves #1 rank in customer satisfaction

ESET, a global leader in IT and cybersecurity, today announces that its exclusive partner in Japan, Canon Marketing Japan Inc., has received the #1 ranking in the security products category of the Nikkei Computer’s customer satisfaction survey for the eighth year in a row.

Nikkei Business Publications, Inc. is the largest content provider in the country. The prestigious 2020 survey was completed by the IT departments of over 12,000 businesses and local governments, assessing providers across seven groups of criteria; Overall Satisfaction, Performance & Functionality, Reliability, Operability, Cost, Support and Intent to Renew. Respondents assigned satisfaction scores to their selected products on a scale from Satisfied to Dissatisfied for each sub-category. Final scores were calculated as an average of all given points in each respective sub-category.

Canon Marketing Japan Inc. won first place in the survey and is noted as particularly competitive in pricing, performance and functionality – having exceeded the industry average for the last five years. ESET’s portfolio of Endpoint Security solutions, a central part of Canon Marketing Japan Inc.’s security product portfolio, combines multi-layered antivirus capabilities with intuitive software and a low system footprint. The result is award-winning, comprehensive protection for organizations of all sizes.

Hiroya Kuroda, Country Manager at ESET Japan, commented, “We are extremely pleased for our Partner, Canon Marketing Japan Inc., and our products to be recognized in Japan for helping to support cutting-edge security services. The threat landscape faced by businesses today is ever evolving and marked by never-ending attacks. To stay ahead of the game, ESET has doubled its R&D investment worldwide over the past five years with almost 40 per cent of employees working in research and development. This has allowed us to protect our customers with industry-leading security solutions that are innovative, powerful, reliable and easy to use.”

Learn more about ESET Endpoint Security solutions here.

About ESET

For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. With solutions ranging from endpoint and mobile security to encryption and multifactor authentication and endpoint detection and response, ESET’s high-performing, easy-to-use unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. The aim is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit or follow us on LinkedIn, Facebook, and Twitter.


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